If you're not satisfied with your Punzel purchase, we offer a 90-day money-back guarantee.

We believe in our product, and your satisfaction is our priority.

Usage Requirement: To qualify for a refund, you must use Punzel Hair Growth Oil 2-3 times per week for at least 90 days.

Documentation: Please provide time-stamped videos either from each day or weekly, demonstrating your consistent use of Punzel Hair Growth Oil and showing that you’ve given it an honest effort.

Initiate the Process: Email us at hello@punzel.co with your videos and a detailed explanation of why you are seeking a refund.

Evaluation: Our team will carefully review your submission to ensure it meets the terms of our satisfaction guarantee.

Results Expectation: While most users start to see noticeable improvements within three months, the most significant results typically occur around the 6+ month mark.

To initiate a refund, contact our customer support team within 90 days of your purchase.

Provide your order number and details about your experience. Our team will guide you through the refund process.

The product must be returned in its original packaging. Refunds will only be issued for products purchased directly from our official website.

Please note that the cost of return shipping is the responsibility of the customer.

To initiate the process, email us at hello@punzel.co with your order number, and our team will provide you with the return address.

Once we receive your returned product, please allow 5-7 business days for your refund to be processed.

Refunds will be issued to the original payment method used at the time of purchase.

If you have any further questions about refunds or returns, or if you need assistance with your order, please feel free to contact us at hello@punzel.co.

Our dedicated customer service team is here to help ensure you have a seamless shopping experience with Punzel.

Thank you for choosing Punzel, where we deliver not only exceptional products but also exceptional service, wherever you are in the world.